Contact us: nahlah@nahlah.io — we usually reply within two business days. Please mention your phone model, and the file name and page number if the problem is with reading.
No. Hakee works without sign-up. Your subscription is tied to your Apple ID, and you can restore it on any device from “Restore purchases” in Settings.
Each page you hear for the first time counts once. Replaying any page you've already heard is always free, even offline. Your balance renews at the start of each month.
Scanned pages are read as images, so image quality affects accuracy. Empty pages or pages with only pictures are skipped automatically without being counted.
Hakee skips things that repeat on every page (page numbers, headers, publisher marks) so you only hear the book itself. A chapter title is read once, at its start.
Tap the voice name in the player, or go to Settings. All 16 voices are available on every plan; dramatized reading (a different voice for each character) comes with Hakee Plus. You can switch the app between English and Arabic in Settings.
iPhone Settings → your name → Subscriptions → Hakee. Cancelling stops renewal, and your subscription keeps working until the end of the paid period.
Long-press any file in your library and choose “Delete”: it's removed from your phone and from our servers immediately. To delete all your other data from our servers, email us and we'll do it within 30 days.